Initiatives
Lubab product initiatives
LUBNOD
Customer communication & request follow-up
A Lubab platform for organizing customer conversations, requests, tickets and team follow-up.
RESPONSIBILITY
My role & contribution
- Role
- Directing the product concept and structuring requirements for customer conversations, requests and follow-up ownership
- Focus
- Turning fragmented follow-up channels into a unified operating concept that clarifies each request, owner and status.
- Stage
- Beta
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